The Project

According to the CiviCRM site: "CiviCRM is an open source CRM built by a community of contributors and supporters"

Evaluation Factors

Evaluation Factor	Level (0-2)	Evaluation Data
Licensing
Language
Level of Activity
Number of Contributors
Product Size
Issue Tracker	2	The CiviCRM issue tracker can be found here large issues may also be handled by a specified dev team. There are some 1,600 open issues and 19,000 closed.
New Contributor	2	CiviCRM has new involvement instructions here, an overview for new developers here, and a dev guide here.
Community Norms	2	CiviCRM has a page on values and vision here
User Base	2	CiviCRM has an active and large user base, claiming partnership with over 10,000 Non-profit organizations[1]. Q&A is here (questions being asked and answered within the last few hours) and
Total Score